Privacy Policy

At koalasmarch-usa.com (“we,” “us,” or “our”), your privacy is of paramount importance. We are fully committed to protecting the confidentiality, integrity, and availability of the personal data you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Introduction

Koalasmarch-usa.com values your trust and is dedicated to the secure and transparent handling of your personal information. This Privacy Policy outlines our commitment to ensuring that your data is collected and used responsibly, fairly, and lawfully.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all personal data processed through the koalasmarch-usa.com website. For the purposes of applicable data protection laws, including GDPR, we are the “Data Controller” responsible for the processing of your personal data.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

A. Usage Data:
Includes information such as your browser type and version, IP address, pages visited, access times, referring URLs, and session duration. This data helps us understand user behavior and enhance overall website performance.

B. Account Data:
Includes your name, postal address, email address, and telephone number, typically provided during account creation or user registration.

C. Profile Data:
Includes user preferences, product selections, purchase history, and browsing behavior. This helps us tailor content and services to your interests.

D. Communication Data:
Includes records of your communications with us such as customer support inquiries, emails, and contact form submissions.

E. Technical Data:
Includes device information, operating system, browser specifications, screen resolution, and system configuration data.

F. Transaction Data:
Includes payment card data, billing address, order details, delivery addresses, and other transactional correspondence necessary to complete a purchase.

G. Preference Data:
Includes your selections for receiving marketing communications, product interests, and opt-in settings.

4. Legal Bases for Processing

We process personal data under the following lawful bases:

– Contract Performance: To fulfill contractual obligations related to your purchases or account registration.
– Legitimate Interests: To improve our services, communicate with users, and ensure security of our systems, provided these interests do not override your rights.
– Consent: For specific purposes such as sending marketing communications or storing optional cookies, we rely on your explicit consent.
– Legal Obligation: Where processing is required under applicable legislation or regulatory frameworks.

5. Your Rights

You have the following rights regarding your personal data, subject to applicable laws:

– Right of Access: You may request information about the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your data, under applicable circumstances.
– Right to Restriction: You may request that we limit the processing of your data where legally permissible.
– Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement industry-standard technical and organizational measures to protect your data, including but not limited to:

– End-to-end encryption during data transmission
– Access control mechanisms for internal systems
– Regular data backups and secure storage
– Staff confidentiality agreements and data protection training

7. International Data Transfers

Where we store or transfer your data outside of your country of residence—including outside the European Economic Area—we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission and compliance with applicable regional data protection laws.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

– Account Data: Retained for the active duration of your account and then securely deleted after account closure.
– Transaction Data: Retained for seven years for legal and financial compliance.
– Communication Data: Retained for up to two years following the last interaction.
– Technical and Usage Data: Retained for a maximum of 12 months to enhance website analytics and security.

9. Cookie Policy

Our website uses cookies to enhance your browsing experience and to provide essential functionalities. We use the following types of cookies:

– Essential Cookies: Necessary for website functionality and cannot be disabled.
– Functional Cookies: Remember user preferences and settings.
– Analytics Cookies: Track usage behavior and traffic patterns via services such as Google Analytics.
– Performance Cookies: Help improve site speed and user experience.

10. Cookie Management and Compliance

You may customize your cookie preferences at any time using the cookie management tool available on our website. We honor all valid Do Not Track (DNT) requests and opt-outs in accordance with GDPR and CCPA.

For CCPA-specific rights, California residents may opt out of the sale of personal information using the designated “Do Not Sell My Personal Information” mechanism available on koalasmarch-usa.com.

11. Children’s Privacy

Protecting children’s privacy is particularly important to us. Our site is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children under 13. If we become aware that data has been inadvertently collected from a child under 13, we will take immediate steps to delete such information.

12. Policy Updates

We reserve the right to amend or update this Privacy Policy as needed. Any material changes will be communicated via notices on koalasmarch-usa.com or by direct communication when appropriate. Continued use of our services implies acknowledgment and acceptance of the updated policy.

13. Contact

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact our Data Protection team at:

Email: [email protected]

We are committed to full compliance with global data protection laws and welcome your inquiries regarding your privacy rights or our data practices.